Our repairs are carried out by an external specialist watch service.
After shipping, you can first check the tracking to see whether your watch has been delivered.
Why can't I see a processing status straight away?
After delivery, your watch needs to be:
- unpacked,
- matched to your repair order,
- technically inspected,
- and added to the processing schedule.
Some time can therefore pass between delivery and the actual start of the repair.
When will I hear back?
As soon as the repair is complete, your watch will be sent back to you.
If you haven't received any feedback or shipping information within the stated repair time, you can contact our customer service.
Please have the following details ready:
- Your order or reference number
- Your name
- The shipping date
- The tracking number, if available
Can we see every single step of the process?
Not always. Detailed technical information is often only available to us once the repair is complete, or via the enclosed job docket.