Do I need to send in my watch?
Please contact our customer service first before sending in your watch.
We can already assess many questions based on your description, photos or videos. If a technical inspection or repair is necessary, we'll explain the next steps to you.
Please only send in your watch after consulting with us. You'll then receive all the important shipping information and tips for secure packaging.
This ensures that your watch can be correctly identified and processed as quickly as possible.