Troubleshooting

Strap

• The leather strap shows signs of wear early on
• The clasp doesn't hold properly
• A spring bar has fallen out
• My strap is squeaking
• My strap is faulty – what can I do?
• My leather strap is discolouring

automatic watch

• The second hand on my automatic watch doesn't run completely smoothly
• The second hand doesn't stop when setting the time
• The watch makes noises when moved
• My automatic watch stops at night
• My automatic watch has stopped

Chronograph

• The chronograph hand isn't at 12 o'clock
• The chronograph won't start

Accuracy

• The second hand doesn't line up exactly with the minute markers
• My watch is running slow – what's the reason?
• My watch is running fast – is it faulty?

Crown

• The crown is hard to turn when winding it
• My crown won't turn anymore
• The crown is loose

Other issues

• The glass is scratched or damaged
• The second hand jumps in larger steps
• The bezel is loose
• The watch isn't running despite a new battery
• Watch is no longer working properly after a knock
• My watch still isn't working after the repair

Water resistance

• Why does my watch's glass fog up from the inside?
• Water has got into the watch

General

• The date doesn't switch over correctly
• The luminous material on my watch barely glows
• My solar watch isn't charging properly
• My solar watch won't start
• Why doesn't my watch's date change over?