Shipping & Delivery

Delivery address

• Can I have my order delivered to a hotel?
• Can I have my order delivered to a DHL Packstation?
• Can I have my order delivered to a parcel shop?
• Can I have my order delivered to my business address?

Delivery

• My package was marked as delivered, but I haven't received it
• My package was returned to STERNGLAS
• Your parcel was left with a neighbour
• What happens if I'm not at home for the delivery attempt?

General

• How much do shipping costs cost?
• Does STERNGLAS offer express shipping?
• I haven't received a shipping confirmation
• My parcel seems to have been lost
• My tracking isn't updating – what can I do?
• My order was delivered in multiple packages

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