Are you planning to place an order but won't be home in the coming days? Here is everything you need to know about how our shipping process works and what options you have.
No retroactive shipping delays possible
Unfortunately, we cannot delay shipping retroactively, store the delivery in between, or pause the process. Our logistics systems are fully automated and designed for the fastest, most efficient dispatch possible.
Best Practice: We recommend placing your order only when you are actually available to receive the delivery.
Options if you are not at home
If you have already placed your order and won't be available to receive it, you can try the following options:
1. Contact DHL Express or UPS for temporary storage
As soon as your order leaves our warehouse, you will receive an email containing your tracking details and tracking number. Using this information, you can try reaching out to DHL Express or UPS directly to request if they can temporarily hold or store the package for you.
Please note: We cannot guarantee that DHL Express or UPS will accommodate this request, as temporary storage is usually not supported.
2. Arrange delivery to a neighbor
Alternatively, you can ask a neighbor or a trusted contact to accept and hold the package on your behalf.
If you have any further questions, please feel free to reach out to our support team anytime!