Why is my international delivery delayed?
International deliveries can be delayed for a number of reasons.
Common causes include:
- customs clearance or additional checks
- longer transport routes
- delays with local delivery
- public holidays in the shipping or destination country
- high parcel volumes at the shipping provider
Please first check the tracking link from your shipping confirmation. You'll find the most up-to-date information on your parcel's status there.
If the status hasn't changed for a while or you're unsure, feel free to contact our customer service.