If you received duplicate packages for your order, you can check below why this happened and how to return the extra item quickly and free of charge.
1. Check Your Payments and Order Confirmations
Please check your email inbox and your payment account first:
Two order confirmations & two charges: Two separate orders were accidentally placed.
Only one order confirmation & one charge: A shipping or warehouse error occurred, and our fulfillment center dispatched your order twice by mistake.
2. Returning the Duplicate Package Free of Charge
You do not need to keep or pay for an item delivered by mistake. The return method depends on your scenario:
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If you have two separate orders and two charges: Simply register the return for the extra order through our returns portal. Attach the generated prepaid return label to the package and drop it off with the carrier. As soon as the package reaches our warehouse, we will issue a full refund to your original payment method.
Access our returns portal here: Returnportal
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If you only have one order (logistics error): The automated returns portal cannot process this return because no second order exists in the system. Please reach out to our customer support team directly – we will manually provide you with a prepaid return label and handle the entire return process completely free of charge for you.
Access our contact form here: Contact Us
3. Need Help? We Are Here for You!
If you have any questions, feel unsure about charges, or need assistance returning the duplicate parcel, feel free to contact our customer support team anytime. Please have your order number(s) ready.