When a STERNGLAS model is offered for pre-order, you can order it already, even though it's not yet immediately ready for shipping.
You'll find the expected shipping period directly on the relevant product page.
When will my pre-order be shipped?
The period stated on the product page is the expected shipping period for your order.
As soon as the item is available with us and your order has been shipped, you'll receive a shipping confirmation as usual with the relevant tracking information.
Please note that announced delivery dates may, in exceptional cases, shift, for example due to delays in production or logistics.
Should your order be affected by a relevant delay, we'll inform you accordingly.
Can I reserve a model without ordering it right away?
No.
A non-binding reservation of watches or limited models isn't possible with us.
If a model is available for pre-order and you'd like to secure a piece for yourself, you need to complete the order in the usual way through our online shop.
Can I reserve a limited model?
No. Limited models also can't be reserved separately or set aside for a later purchase.
With limited editions, only a certain number of pieces are available. As long as the model can still be ordered in the shop, you can complete your order in the usual way.
However, we can't guarantee availability at a later point in time.
Is my watch secured for me once I've completed a pre-order?
If your pre-order has been successfully completed and confirmed by us, the corresponding order is recorded in our system.
Especially with limited models, we therefore recommend completing your order in full rather than waiting to buy.
When is a pre-order paid for?
Which payment terms apply depends on the payment method you've chosen.
The relevant payment information is shown to you during the ordering process.
I'm ordering a pre-orderable watch together with items that are available immediately – when will my order be shipped?
If an order contains items with different availabilities, the shipping of the whole order may be based on the item with the longest delivery time.
So please pay attention to the delivery times stated for each individual product when placing a combined order.
If you'd like to receive available items as quickly as possible, we recommend ordering them separately from a pre-order, if applicable.
Can the announced shipping date still change?
The date given on the product page is an expected shipping period.
With a pre-order, several weeks may pass between your order and the actual delivery. Despite careful planning, production or delivery processes may, in exceptional cases, be delayed.
Should your order be affected by this, we'll inform you as soon as we have the relevant information.
Can I cancel a pre-order again?
If you no longer want your pre-order and it hasn't been shipped yet, please contact our customer service.
We'll then check the current status of your order and the possible next steps.
What happens if a limited model is sold out?
If a limited edition is completely sold out, we can't reserve or set aside any additional pieces.
We can't guarantee whether pieces will become available again at a later point in time, for example due to cancelled orders or returns.
Can customer service set aside a sold-out model for me?
No.
Our customer service can't reserve or set aside watches outside of the regular ordering process.
The current availability in our online shop is always what applies.
Where can I see the current status?
You'll find the most important information about a pre-order:
- on the relevant product page
- in your order confirmation
- and, after shipping, in your shipping confirmation
If the announced shipping period for your order has been significantly exceeded and you haven't yet received any further information, feel free to contact our customer service.