If your discount code isn't working, there can be several reasons for this. Please check the following first:
- Is the promotion still valid?
- Has a possible minimum order value been reached?
- Are certain products, collections or reduced items excluded?
- Can the discount code only be used once or only by certain customer groups?
- Can the discount code be combined with other discounts?
Also make sure you enter the code exactly and don't copy any spaces along with it.
If the discount code still isn't working, please contact our customer service and send us the code along with a screenshot of the error message. We'll be happy to look into it for you.