If you would like to return or exchange a STERNGLAS gift, you can easily register the return within our 30-day return period directly through our returns portal.
How to register your gift return
Go to our online returns portal.
Enter the order number and the postal code of the delivery address (ask the gift-giver for these details if you do not have them).
Select the item and generate your return shipping label.
Pack the watch securely and drop the parcel off with the carrier.
Click here to access our portal: STERNGLAS Returns Portal
What to do if you don't have the order details
If you do not have the order number or delivery details, simply contact our support team with the name of the person who gave you the gift – we will locate the order for you:
Click here to contact our support team: Contact STERNGLAS Customer Support