Warranty
- What is excluded from warranty?
- Is water damage covered by warranty?
- Is a strap covered by warranty?
- How long is the warranty valid?
- How do I submit a warranty claim?
- Do I need proof of purchase?
Scope of repairs
- When is a service necessary?
- What is a watch service?
- What happens if a repair is not possible?
- Can STERNGLAS replace damaged glass?
- Can STERNGLAS replace a battery?
- Can individual hands or the dial be replaced?
General
- Will I receive a shipping label?
- What does a repair outside warranty cost?
- How long does a repair take?
- How do I safely send in my watch?
- How can I check the status of my repair?
- How do I request support for my watch?